Delivery and Service Hours
AMA SKILLS provides online spreadsheet skills training services. As our products consist of online courses and digital learning materials, no physical goods logistics, courier services, or physical package deliveries are involved.
- Online Course Delivery Method
Customers can browse available spreadsheet skills training courses on our website, select the course that suits their needs, and complete the online payment.
Upon successful payment and order confirmation, customers will receive access to the following, in accordance with the specific course’s access method:
Online course content;
Spreadsheet skills learning materials;
Related instructional materials;
Online access rights to the purchased course.
All course content is provided online; no physical packages will be sent via Royal Mail, DHL, UPS, or other physical courier companies.
- Course Delivery Timeframe
Payment and Order Confirmation
Order processing time: Usually takes place immediately after successful payment.
Online Course Access
Estimated access time: Access to the relevant online course is typically granted within a few minutes to 24 hours after successful payment and order confirmation.
Under normal circumstances, we process course access as quickly as possible.
If you are unable to access your purchased course more than 24 hours after successful payment, please contact our customer support team promptly.
- UK Customer Service Hours
AMA SKILLS provides online customer support for UK customers.
Customer Service Hours:
Monday to Friday: 09:00–17:00 (UK Time)
Saturdays, Sundays, and UK Public Holidays: Closed
Customers may contact us via email at any time. Inquiries received outside of business hours are typically processed on the next business day.
Email: support@amaskills.online
Phone: +44 7507 544999
- Course Access Issues
Please contact us if you do not receive course access information after successful payment or if you are unable to access the purchased course.
To help us verify your order more quickly, we recommend including the following details in your email:
Order number;
Name of the purchased course;
Email address used when placing the order;
Date of payment;
Description of the issue encountered.
We will assist you in resolving any course access issues after verifying the order.
- Internet and Device Requirements
As the courses are delivered online via the internet, customers are responsible for providing their own internet-enabled devices and a stable internet connection. Your experience accessing the course may be affected by the following factors:
Quality of internet connection;
Device used;
Browser version;
Operating system;
Operational status of third-party online services.
AMA SKILLS is not responsible for access issues caused by a customer’s personal internet connection, device, or internet service provider.
- No Physical Delivery
Please note that AMA SKILLS provides online spreadsheet skills training services.
Therefore:
No physical course material packages are sent;
No physical goods are shipped;
No courier delivery is provided;
No logistics tracking numbers are generated;
No shipping fees for physical goods are charged.
Upon successful purchase, the customer receives online access to the selected course and the associated digital learning materials.
- One-time Purchase
In principle, AMA SKILLS’ online training courses operate on a one-time purchase model.
Unless explicitly stated otherwise on the purchase page, the customer pays a one-time fee for the selected course; this is not a monthly or annual subscription, and it does not result in automatic recurring renewals.
