AMA SKILLS is dedicated to providing clear and convenient online spreadsheet skills training. This Refund and Cancellation Policy applies to customers who purchase online training courses through our website.
As we provide online courses and digital learning materials, there is no physical merchandise to return or ship back.
- One-time Purchase
In principle, AMA SKILLS online spreadsheet training courses are sold on a one-time purchase basis.
Unless explicitly stated otherwise on the course purchase page, the customer pays a one-time fee for the purchased course; this is not a monthly or annual subscription, and it does not automatically trigger recurring renewals.
- Refund Request Period
Customers wishing to cancel a course purchase or request a refund should contact us within 14 days of purchase.
Refund requests can be submitted via:
Email: support@amaskills.online
Phone: 447507544999
Upon receipt of a refund request, we will verify the order and course access status, and process the request in accordance with applicable UK consumer laws and this policy.
- Refunds for Accessed Courses
We understand that customers may need to open the course page or view some content to determine if the course meets their learning needs.
Therefore, to the extent permitted by applicable law, customers may still request a refund within the specified timeframe, even if they have opened the course page, logged into their course account, or viewed some of the learning materials.
However, as online courses constitute digital content/services, UK consumer rights regarding the cancellation of digital content may be subject to specific legal conditions. If a customer has expressly consented to begin accessing the digital content before the statutory cancellation period expires and acknowledged that they may thereby lose their right to cancel, such statutory cancellation rights may be restricted.
We will determine eligibility for a refund based on the specific order details and applicable laws.
- Courses Where Learning Has Begun
If a customer has:
Logged into the course;
Opened the course page;
Viewed course materials;
Started the course;
Accessed some or all of the online learning content;
They may still contact us to request a refund.
We will review the request based on the order details, course access history, and applicable UK consumer protection laws.
- Refund Processing Time
Once a refund request is approved, we typically initiate the refund within 3–5 business days. Refunds are typically issued via the original payment method.
The actual time it takes for funds to reach your account may depend on the processing times of banks, payment processors, or other financial service providers.
- Termination of Course Access
Upon approval of a refund request, we may terminate the customer’s access to the purchased course(s).
Once the refund is processed, customers may not continue to use, copy, save, distribute, or commercially exploit the copyrighted content within the purchased course(s), unless such continued use is permitted by law.
- No Physical Returns
AMA SKILLS sells online spreadsheet skills training courses; therefore, customers are not required to return any physical goods.
There are no:
Physical product returns;
Courier returns;
Return shipping costs;
Return tracking numbers;
Physical warehouse receipts.
If your refund request involves course access or digital learning materials, please contact us directly.
- Return/Refund Address and Contact Information
As we provide online training services, customers are not required to return physical goods.
If you need to confirm a refund, cancel an order, or understand the relevant procedures, please contact us first for specific instructions:
Email: support@amaskills.online
Phone: 447507544999
Important Note: Please do not send any materials or other items to the address above without confirmation from the AMA SKILLS customer support team.
- Statutory Consumer Rights
This refund policy does not limit or exclude any mandatory statutory rights enjoyed by UK consumers under applicable law.
Regarding online courses and digital content, rights of cancellation and refund may be affected by UK consumer laws concerning the provision of digital content (specifically, the distinction between the period before and after the content is made available).
In the event of a conflict between this policy and applicable mandatory consumer protection laws, the relevant laws shall prevail.
- How to Request a Refund
To request a refund, please contact us via the email address below and provide the following information where possible:
Order number;
Name of the purchased course;
Email address used at the time of purchase;
Date of purchase;
Reason for the refund.
Upon receipt of your request, we will verify the order details and inform you of the outcome in accordance with this policy and applicable laws.
11. Contact Us
If you have any questions regarding refunds, cancellations, course access, or payments, please contact:
Company: AMA SKILLS
Address: 41 Mount Street, Walsall, England, WS1 3PF
Email: support@amaskills.online
Phone: 447507544999
We are committed to providing our customers with clear and timely refund and customer support services.
